On site
We come to your home or workplace in the Northern Territory, by arrangement. Best for new equipment, networks, printers and anything you would rather we saw in person.
Northern Territory, by arrangement
Technical help that makes sense. Get it working properly.
Clear, hands-on help with computers, Wi-Fi, email and the devices you rely on, for households, individuals and small businesses. We can work on site in the Northern Territory by arrangement, or remotely anywhere in Australia.
$77first hourAUD inc. GST
- Explained in plain English
- Price confirmed before work starts
- On site or remote
Common problems we sort out.
If it plugs in, connects or signs in, there is a good chance we can help. These are the jobs we are asked about most.
Computers and laptops
For machines that are slow, unreliable or brand new.
- Slow, freezing or crashing computers
- Setting up a new computer and moving your files
- Updates that will not finish or keep failing
- Pop-ups, unwanted programs and suspected viruses
Wi-Fi and internet
For connections that drop out or never quite reach.
- Wi-Fi that drops out or misses some rooms
- Setting up a new modem or internet connection
- Office networks and shared folders
- Getting printers and devices online
Email and accounts
For email that misbehaves and accounts you cannot get into.
- Email that will not send or receive
- Microsoft 365 and Google account setup
- Password resets and two-step sign-in
- Moving email to a new provider or device
Phones, tablets and printers
For the everyday devices around your computer.
- Setting up a new phone or tablet
- Moving photos, contacts and calendars across
- Printers and scanners that will not cooperate
- Keeping devices in sync with each other
Backups and security
For peace of mind before something goes wrong.
- Automatic backups of important files
- Security updates and antivirus checks
- Checking accounts after a suspicious email or login
- Simple habits that keep you safer online
Small business setup
For offices, workstations and growing teams.
- Setting up a new office or workstation
- Shared files, calendars and email for your team
- Getting a new staff member ready on day one
- Installing software and managing licences
On site or remote, whichever suits the job.
Remote
We help over the phone or with secure screen sharing, where you can see everything we do. Handy for software, email and account problems.
Anywhere in Australia
How it works.
Tell us what is happening
Share the symptoms, what changed and what you need to be able to do.
See the options first
We explain the likely cause, the practical choices and the expected cost before work starts.
Fix it and hand it over
We complete the agreed work, test it with you and explain what to do next.
A few details help us help you sooner.
You do not need to know what is wrong. Tell us what you can, in your own words, and we will ask about the rest.
Please never send passwords or payment details through the contact form or by email.
- The device or service that is affected, such as a Windows laptop or an iPhone
- What you were doing when the problem started
- Any error message, or a photo of the screen
- Whether anything changed recently, such as an update or a new modem
How pricing works.
These are our hourly rates, but almost every job gets an agreed price before any work starts, so you know exactly what you will pay.
Discounts for large jobs and regular clients
- Investigation and troubleshooting
- $77first 60 minutes
- We find the cause and explain your options before any repair work.
- Labour after that
- $110per hour
- For the repair, setup or other work you approve.
All prices in AUD and include GST.
Occasionally the labour on a job can’t be predicted, such as an intermittent fault or an older system with unknown problems. When that happens we explain why, give you our best estimate and charge by the hour, keeping you updated as we go.
Common questions.
Will you tell me if something is not worth fixing?
Yes. If a repair would cost more than it is worth, or a replacement makes more sense, we tell you before you spend anything.
Can you help remotely?
Yes. Many software, email and account problems can be sorted over the phone or with secure screen sharing, anywhere in Australia. We only connect to your computer with your permission, while you watch.
Do you help households as well as businesses?
Yes. We help households, individuals and small businesses, and we explain things at whatever level of detail suits you.
What does it cost?
Every job starts with investigation and troubleshooting at $77 for the first 60 minutes. Work after that is $110 per hour, and we agree the price with you before we continue. Large jobs and regular clients get discounts. If new equipment or software is needed, we list those costs separately so you can decide.